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Other project types

Provincial Government Ministry – Establishment of a Business Model for a CRM Framework – Multiple-Ministry Initiative

Tramore Group was engaged to develop a CRM framework including an integrated cross Ministry business model to support a customer-centric approach for shared customers. As part of this approach, we assisted in developing a governance model related to Customer Mnagement. Included was the definition of a strategic reporting structure (executive dashboard) to enable each of the Ministries to proactively manage these relationships.

Provincial Government Ministry – Program Establishment Support – Two Strategic Programs

Tramore Group was engaged to support two key programs within an IT organization. One program was targeted at improving the overall project management capabilities. The second was to improve the responsiveness to project sponsors. We facilitated a series of workshops and planning sessions to help the program teams define their plan and the multiple workstreams required to implement it.

Provincial Government Ministry – Large Legislative Change Initiative

Tramore Group was engaged to provide program / project management expertise to assist with implementing the information technology changes associated with this initiative. We established a program governance framework, including roles and responsibilities, processes and tools for issues, risks, changes, dependencies, status, resource and financial reporting.

Provincial Government Ministry – Modernization Initiative

A team of Tramore Group professionals was engaged to provide program / project management expertise to assist with implementing the information technology changes associated with this initiative. We assisted with the establishment of a program governance framework, including roles and responsibilities, processes and tools for issues, risks, changes, dependencies, status, resource and financial reporting. We assisted with managing the associated resources to ensure the project was delivered in accordance with the established schedule, budget and scope.

Major Canadian Bank- Strategy Development

For the business banking division of a major Canadian bank, a Tramore Group professional designed and managed the project to develop a strategy to gain business advantage through the effective use of the internet, internet technologies and associated business process improvements. The key deliverable was the Strategy document.

Provincial Government Ministry – Legislative Enhancements

Tramore Group was engaged to provide project management expertise to manage the information technology changes associated with legislative enhancements. We assisted with managing the associated resources to ensure the project was delivered in accordance with the established schedule, budget and scope.

Provincial Energy Agency – Management Controls and Operations Improvement Initiative

Tramore Group was engaged to provide guidance and assistance in the scoping and project planning exercise of a comprehensive management controls and operations improvement initiative encompassing more than 150 business processes of the agency. The engagement produced a framework design and approach tailored to the uniqueness of the client organization, as well as a detailed project plan for implementation – including change management and sustainability plans. Further, a broad organizational study was conducted which resulted in a comprehensive framework of governance and management controls suited to the organizational stage of this entity. This framework was pilot tested and refined to ensure the right fit with the organization was achieved.

Provincial Government Ministry – Stakeholder Consultation Planning for Sector-wide Technology Solutions

Tramore Group was engaged to develop a consultation plan for the stakeholder community relating to two specific “adoption acceleration” solutions for a strategic project. We developed and documented a set of frameworks and approaches for consultations relating to these solutions and used them to consult with internal stakeholders on the external stakeholder consultation approaches. We then designed and led the execution of the broader stakeholder consultation strategy for these solutions involving a series of meetings with representatives from across the province.

Provincial Government Agency – Five-Year Strategic Plan Development / Outcomes Alignment

Tramore Group was engaged to manage the development of a five-year strategic plan. Leading a core team of six resources, the strategic planning project involved a high degree of stakeholder consultation with relevant industry sectors, procurement and management of external market research services, and extensive involvement of the Executive Management Team and the Strategic Planning and Communications Committee of the Board. The project resulted in a sound strategic direction for the organization, endorsed and approved by the Agency’s Executive Management Team and the Board of Directors. Subsequently we were engaged to develop and implement a framework enabling the agency to align yearly plans and outcomes of annual initiatives to the achievement of the strategic plan’s objectives and goals over the following five years.

Provincial Government Ministry – Strategy Workshop Facilitation

Tramore Group was engaged to assist in strategy development. We facilitated participant feedback from a series of focus group sessions on the blueprint and reference architecture being proposed. We synthesized the collective feedback from all the sessions into a final report for the program office. We planned, facilitated and documented the results of a key brainstorming session involving program and senior Ministry staff. We conducted stakeholder consultations that explored implications and set priorities for attention regarding the proposed strategy.

Provincial Energy Agency – Business Process Improvements

Tramore Group was engaged by the agency to perform an exercise focused on identifying the key business processes that were required to support the priority programs that had been committed for implementation. This was undertaken in three steps:
* Identification of key priority programs;
* Identification and definition of the key processes that were required to support each of these priority programs; and
* Capturing of generic process steps as part of the exercise for later use as the framework for generic corporate process modeling
These processes went through the regimen to produce the required process diagrams and supporting documentation that were later successfully implemented by the client.

National Canadian Retailer – Business Transformation

Tramore Group was engaged to provide project management expertise for a strategic business transformation initiative with tight deadlines. We were responsible for establishing the project charter, defining the project governance framework (including roles and responsibilities, processes and tools), identifying key issues, developing a risk management plan, defining a high level plan for approval by the Board of Directors , and leading a formal project kick-off. The project team worked with all members of the senior management team through this engagement to obtain departmental commitments, and establish effective cross-functional teams.

International Insurance Brokerage – Internal Restructuring

Tramore Group was engaged to provide project management and business analysis expertise to manage an internal restructuring project. We assisted with managing the associated resources to ensure the project was delivered in accordance with the established schedule, budget and scope. We also assisted with the redesign of the internal processes for this restructured organization.

International Financial Services – Change Management initiative

Tramore Group was engaged to implement a number of change management processes within a department of this organization. We provided advice on the processes and implemented the process framework to align with the needs of the department.