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Our digitization project management experience

Large Canadian Bank – Digitization

Tramore Group provided program management services as part of a major digitization initiative to improve operational efficiency. The program enhanced the customer experience through secured authentication, real time deposit validation, and extra capacity for face-to-face customer conversations. Straight through processing of customer transactions from branch to back office eliminated manual intervention within Deposit Operations.

Major Canadian Bank – Procurement of Program Partners

Tramore Group professionals developed and managed a program that identified potential partners for a major e-business initiative. The program’s major deliverables included RFI development, procurement process management, partner selection support, and the negotiation and execution of legal agreements between the client and the selected partner.

Large Canadian Bank – Digitization

Tramore Group was engaged in a multi-year digitization initiative to provide program management and governance for a team in excess of 200 resources. The mandate of the program was to introduce new technologies and processes to reduce and eliminate paper transactions. Tramore Group provided oversight and consistent reusable processes to manage the programs within each of the affected business units. The program introduced electronic forms and signatures, automated workflows, robotics, and use of tablets in the branches. Tramore Group supported the development and implementation of best practices within the bank’s enterprise PMO.

Large Canadian Bank – Digitization

Tramore Group was engaged for program and project management services in a large-scale program to enhance digitization capabilities, optimize internal processes, and significantly reduce paper usage for client communications. This cost transformation program was organized into five large sub-programs consisting of more than 150 resources.

Large Canadian Bank – Digitization

Tramore Group provided program management services for a major cross-border Digitization Program designed to improve operational efficiency. The customer experience was enhanced through secured authentication, real time deposit validation, increased capacity for face-to-face customer conversations, and straight through processing of customer transactions from branch to back office, which eliminated manual intervention within Deposit Operations.

Large Canadian Bank – Digitization

Tramore Group was engaged to lead the Process Enablement and Consistency sub-program to design and implement a solution focused on performing a digital transformation of the product account lifecycle. Focus on origination and post origination processes ensured a consistent customer experience from account opening throughout fulfillment. The return mail flow was optimized by converting to digital mailings and centralized processing for returns.

Large Canadian Bank – Digitization (Organizational Change Management)

Tramore Group was engaged to lead the Organizational Change Management (OCM) sub-program of a Canadian bank’s digitization initiative. Focus was on managing the impact of this program on the employees, leaders and customers. The primary objective of the sub-program was to ensure that customer communications were timely, consistent and informative, and supported both the bank’s stakeholders and employees in the transition to the new digital process.

Major Canadian Bank – Digitization (Operations Workflow Automation)

Tramore Group was engaged to lead a Digitization sub-program to automate common processing components across multiple labour-intensive operational processes in order to deliver improved operational controls, increased efficiency, consistency and accuracy resulting in reduced labour costs and losses due to error.

Major Canadian Bank – Digitization (Mortgage Operations Workflow Automation)

Tramore Group led a Digitization project to automate the mortgage application approval workflow to reduce costs, operational losses and operational risk. The customer experience was enhanced by reducing the time required for mortgage approval.

Large Canadian Bank – Digitization

Tramore Group was engaged to remediate a cheque imaging initiative within a large Canadian bank. The program team evaluated the current state of the initiative, the organizational structure, and the governance and team structures in order to reset and restructure the program. The remediation plan included reductions in scope, timeline and cost. Upon successfully delivering for three quarters, program management was transitioned to an internal team.